Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a 100% freshness guarantee to ensure you are delighted with every bite. If your order arrives damaged or does not meet our quality standards, please contact us within 48 hours of delivery for a replacement or refund.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, please check your items immediately to ensure everything is fresh and the vacuum seals are intact.

• 2.
  Document Issues

  If there is any damage or a quality concern, take a clear photo of the product and the shipping label for our records.

• 3.
  Contact Support

  Email our team at support@whenpigsfly.com with your order number and the photos within two days of receiving your package.

• 4.
  Resolution Process

  Our team will review your request and process a full refund or ship a fresh replacement at no additional cost to you.